Services

Our Town is fully equipped to provide true “turnkey” property management. Our capabilities encompass residential housing, commercial office management, commercial condominium associations, and retail property management.

Commercial Office Management

• Owner/tenant liaison
• Rent collection
• Rent increase notifications and collections
• Enforcing lease terms and conditions
• Landlord/tenant negotiations and eviction representation
• Lease renewal processes
• Office turnover, preparation, advertising, tenant qualification and lease signing
• Office inspections and follow-up correspondence
• Interior and exterior maintenance services and repairs
• Routine and capital improvement analysis and contracting
• Financial reporting to property owners
• Accounts Payable, Accounts Receivable, and Financial Reporting
• Municipal and emergency personnel contact

Condominium Association Management

• Annual budget preparation, including capital reserve items
• Competitive bidding for property services
• CAM fee collections
• Occupant notifications
• Exterior maintenance (in accordance with annual budgets)
• Reserve analysis and implementation
• Owner financial report and end-of-year tax preparation (in conjunction with the owner’s accountant)
• Preparation for attendance and Board representation at annual meetings
• Board Support with Document Interpretation & Delinquency Collection Support
• Accounts Payable, Accounts Receivable, and Financial Reporting
• Municipal and emergency personnel contact

Retail Management

• Owner/tenant liaison
• Budget preparation for CAM fees
• Service contractor hiring and management
• Lease renewals, negotiations and rent increases
• Unit turnover, marketing, screening, lease negotiations and signing
• Rent and CAM collections
• Financial reporting to the owners, quarterly or monthly
• Accounts Payable, Accounts Receivable, and Financial Reporting
• Municipal and emergency personnel contact

Rent Collection Process

Our Town takes its fiduciary responsibility to its investor clients very seriously. Our process begins with a proactive account review, along with communicating concern for tenant business owners’ success, to build a culture of open communication. We then monitor tenant payment amounts and timing to identify month-to-month rent payment trends. This process is designed to minimize delinquencies and facilitate quick intervention when needed.

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